MISSION STATEMENT

At Hotel Nikko Saigon, we are aiming at being the most trusted hotel for the guests, owners, employees and community by providing consistent and personalized services. This is what gives meaning and values to our business and the working lives of ours.

HOTEL POLICY

Check-in time: 14:00
Check-out time: 12:00

Guarantee: Credit Cards are used to guarantee reservations. If not cancelled within cancellation period or the guest did not show up, a charge of one night plus service charge and tax will apply. Advance purchased reservations are charged at the time of confirmation and are non-refundable (full stay), non-cancellable and non-changeable. Actual credit card used to charge advance purchased bookings are required to be presented upon check-in.

Third Party Payment:

If you are making payment using another person’s credit card, kindly provide the following to the hotel within 48 hours upon booking: 

1) Authorization letter with credit card holder's signature 

2) Copy of valid passport and the credit card (front and back of card with cardholder's signature) 

Please be noted that all third-party payments are subject to hotel’s approval and the hotel may contact the cardholder to advise other payment options. 

Guest must present the same credit card used for advance payment when checking in at the hotel. If physical credit card is not available upon check-in, Reception will require another credit card or cash for room payment.

Deposit: Upon check in, guest will be required to pay room deposit covering the entire stay as well as incidental deposit of US$50 per day to cover miscellaneous expense. Any unexpended amount will be refunded at check-out.

Payment Types: Credit card accepted at the hotel: American Express, Diners Club, JCB International, MasterCard, Visa

Transportation: To guarantee safety, the hotel recommends its own hotel transfers to and from the airport (additional charge US $50++ for Sedan and 60++ for Minivan per way will apply). 

City Shuttle Service: Hotel Nikko Saigon offers complimentary shuttle van with 7 trips daily providing guests drop off service to main city landmarks: Ben Thanh Market – Takashimaya – Renunification Palace – Notre Dame Catheral – City Opera House. Schedule are available at our Concierge Desk and reservation must be made in advance.

Please be advised that according to hotel policy, Vietnamese lady and a foreigner gentleman sharing a room is requested to present a copy of marriage certificate prior or upon check-in. We seek your kind understanding on this matter.

Extra-person charges may apply and vary depending on hotel policy. Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation. No pets and no service animals are allowed at the hotel. 

Age 11 years and below are free of charge if sharing room with parents on existing bedding. Extra bed (maximum 1 per room) fee for adult or child USD27.00. Additional fee for child buffet breakfast 0-5 years free / 6-11 years USD11.25 / 12 years and up USD22.50. Additional fee for child access at Club Lounge 0-5 years free / 6-11 years USD17.50 / 12 years and up USD35.00. All fees are subject to 5% service charge & 10 % taxes.

Request: Special requests are subject to availability upon check-in. Special requests cannot be guaranteed.